Terms and Conditions for Mersons

Last Updated: July 26, 2025

Welcome to Mersons! These Terms and Conditions (“Terms”) govern your use of our website (www.mersons.co.ke), our products, and our services, including purchases made through our e-commerce platform. By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. General Information

Mersons is an e-commerce retailer based in Kenya, offering a range of electronic products, including but not limited to smartphones (e.g., Samsung Galaxy A56 5G), tablets (e.g., Redmi Pad SE 8.7 4G), and other devices. Our contact details are:

• Address: December Building, opposite Khetias Supermarket, next to Spoonzoom Hotel, Thika Town, Kenya
• Phone: +254 720 680100 (available 24/7)
• Email: info@mersons.co.ke

2. Use of Our Website

2.1 Eligibility

You must be at least 18 years old to use our website or make purchases. By using our services, you confirm that you meet this age requirement.

2.2 Account Registration

To place an order or access certain features, you may need to create an account. You are responsible for:

• Providing accurate and complete information during registration.
• Maintaining the confidentiality of your account credentials.
• Notifying us immediately of any unauthorized use of your account.

2.3 Prohibited Activities

When using our website, you agree not to:

• Use the website for any unlawful purpose or in violation of these Terms.
• Attempt to gain unauthorized access to our systems or networks.
• Post or transmit false, misleading, or harmful content.
• Interfere with the website’s functionality or other users’ experience.

3. Products and Pricing

3.1 Product Information

We strive to provide accurate descriptions, images, and pricing for all products listed on our website, such as the Itel P65 4G (KSh 12,500.00) or Elimutab ET04 Pro (KSh 8,500.00). However:

• Product images are for illustrative purposes and may slightly vary from the actual product.
• We reserve the right to correct any errors in pricing, product descriptions, or availability.

3.2 Pricing

• All prices are listed in Kenyan Shillings (KSh) and include applicable taxes unless otherwise stated.
• Prices are subject to change without prior notice, but changes will not affect orders already placed.
• Discounts, such as the Samsung Galaxy S24 FE 5G (from KSh 55,000.00 to KSh 50,000.00), are subject to availability and may be withdrawn at any time.

3.3 Availability

All products are subject to availability. If a product (e.g., X-TIGI SQ Hope 8 Max Tablet) is out of stock, we will notify you and offer a refund or an alternative product.

4. Orders and Payment

4.1 Order Placement

• By placing an order, you confirm that all provided information (e.g., shipping address, payment details) is accurate.
• Once an order is placed, you will receive a confirmation email. This does not guarantee product availability until the order is processed.

4.2 Payment

• We accept various payment methods, including credit/debit cards, mobile payments, and other methods specified at checkout.
• Payments are processed securely through trusted third-party payment gateways.
• Full payment is required before dispatch unless otherwise agreed.

4.3 Free Delivery

• We offer free delivery on all orders within Kenya, subject to our delivery terms (see Section 5).

5. Shipping and Delivery

5.1 Delivery

• We provide free delivery on all orders to locations within Kenya.
• Delivery times may vary depending on your location and product availability. Estimated delivery times will be provided at checkout.
• We are not responsible for delays caused by third-party delivery services or unforeseen circumstances (e.g., weather, strikes).

5.2 Risk of Loss

• Ownership and risk of loss transfer to you upon delivery of the product to your specified address.

6. Returns, Refunds, and Cancellations

6.1 Returns

• You may return a product within 7 days of delivery if it is defective, damaged, or not as described.
• Products must be returned in their original condition, with all packaging and accessories.
• To initiate a return, contact us at info@mersons.co.ke or +254 720 680100.

6.2 Refunds

• Refunds will be processed within 14 days of receiving the returned product, provided it meets our return criteria.
• Refunds will be issued to the original payment method.
• Non-defective returns may incur a restocking fee, which will be communicated at the time of return.

6.3 Cancellations

• You may cancel an order before it is dispatched by contacting us. Once dispatched, cancellations are subject to our return policy.

7. Warranties and Guarantees

• Products such as the Samsung Galaxy Z Flip 6 (KSh 108,000.00) may come with a manufacturer’s warranty, the details of which will be provided with the product.
• We do not offer additional warranties beyond those provided by the manufacturer.
• Warranty claims must be directed to the manufacturer or through us as specified in the product documentation.

8. Limitation of Liability

• To the fullest extent permitted by law, Mersons shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
• Our liability for any claim related to a product purchase shall not exceed the purchase price of that product.

9. Intellectual Property

• All content on our website, including images, text, logos, and designs, is the property of Mersons or our licensors and is protected by copyright and trademark laws.
• You may not reproduce, distribute, or use our content without prior written permission.

10. Privacy

Your use of our website and services is also governed by our Privacy Policy, which details how we collect, use, and protect your personal information.

11. Governing Law and Dispute Resolution

• These Terms are governed by the laws of Kenya.
• Any disputes arising from these Terms or your use of our services shall be resolved through negotiation. If unresolved, disputes will be subject to the exclusive jurisdiction of the courts in Nairobi, Kenya.

12. Changes to These Terms

We may update these Terms to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated Terms on our website with a revised “Last Updated” date. Continued use of our services after such changes constitutes your acceptance of the new Terms.

13. Force Majeure

Mersons shall not be liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including but not limited to natural disasters, strikes, or government actions.

14. Contact Us

For questions, concerns, or complaints regarding these Terms, please contact us at:

• Email: info@mersons.co.ke
• Phone: +254 720 680100 (available 24/7)
• Address: December Building, opposite Khetias Supermarket, next to Spoonzoom Hotel, Thika Town, Kenya

Thank you for shopping with Mersons. We value your trust and strive to provide you with the best shopping experience.