Privacy Policy for Mersons

Last Updated: July 26, 2025

At Mersons, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website (www.mersons.co.ke), make a purchase, or interact with us through our contact channels. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect information to provide you with a seamless shopping experience and to improve our services. The types of information we collect include:

1.1 Personal Information

• Contact Details: Name, email address, phone number, and shipping/billing address provided when you create an account, place an order, or contact us.
• Payment Information: Credit/debit card details, mobile payment details, or other payment methods used during transactions. These are processed securely through trusted third-party payment gateways.
• Account Information: Username, password, and order history when you create an account on our website.

1.2 Non-Personal Information

• Browsing Data: IP address, browser type, device information, operating system, and pages visited on our website.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze website performance, and personalize content. You can manage cookie preferences through your browser settings.
• Usage Data: Information about how you interact with our website, such as products viewed, items added to your cart, and time spent on pages.

1.3 Information from Third Parties

• We may receive information from third-party services, such as analytics providers (e.g., Google Analytics), social media platforms, or advertising partners, to improve our services and marketing efforts.

2. How We Use Your Information

We use the collected information for the following purposes:

• Order Processing: To process and fulfill your orders, including sending order confirmations, shipping updates, and delivery notifications.
• Customer Support: To respond to inquiries, provide assistance, and resolve issues via phone (+254 720 680100) or email (info@mersons.co.ke).
• Personalization: To tailor your shopping experience by recommending products based on your browsing and purchase history.
• Marketing and Promotions: To send you promotional offers, newsletters, or updates about new products (e.g., X-TIGI SQ Hope 8 Max Tablet, Samsung Galaxy S24 FE 5G) if you have opted in. You can unsubscribe at any time.
• Website Improvement: To analyze website usage, monitor performance, and enhance user experience.
• Security and Fraud Prevention: To detect and prevent fraudulent activities, secure your account, and protect our website.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following cases:

• Service Providers: We work with trusted third-party providers (e.g., payment processors, delivery services, and analytics providers) to facilitate our services. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of Mersons’ assets, your information may be transferred to the acquiring entity, with continued protection under this policy.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include:

• Encryption: Secure Socket Layer (SSL) technology to encrypt sensitive information (e.g., payment details) during transmission.
• Secure Payment Processing: Payment transactions are handled by trusted third-party gateways that comply with Payment Card Industry Data Security Standards (PCI DSS).
• Access Controls: Limiting access to your data to authorized personnel only.

While we strive to protect your data, no system is completely secure. Please safeguard your account credentials and contact us immediately if you suspect unauthorized access.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request the deletion of your personal data, subject to legal and contractual obligations.
• Opt-Out: Unsubscribe from marketing communications by clicking the “unsubscribe” link in emails or contacting us at info@mersons.co.ke.
• Cookies: Manage cookie preferences through your browser or by contacting us.

To exercise these rights, please contact us at:

• Email: info@mersons.co.ke
• Phone: +254 720 680100
• Address: December Building, opposite Khetias Supermarket, next to Spoonzoom Hotel, Thika Town, Kenya.

6. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. Cookies are small text files stored on your device. The types of cookies we use include:

• Essential Cookies: Necessary for the website to function (e.g., adding products like the Redmi Pad SE 8.7 4G to your cart).
• Performance Cookies: Collect anonymous data to analyze website performance.
• Marketing Cookies: Used to deliver personalized ads and track campaign effectiveness.

You can disable cookies through your browser settings, but this may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., payment gateways or social media platforms). We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before sharing information.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately to have it removed.

9. International Data Transfers

Mersons operates in Kenya, but some of our service providers may process data outside of Kenya. We ensure that any international data transfers comply with applicable data protection laws and that appropriate safeguards are in place.

10. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:

• Order information is retained for 7 years to comply with tax and accounting regulations.
• Account information is retained until you request deletion or your account becomes inactive for an extended period.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised “Last Updated” date. Please review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

• Email: info@mersons.co.ke
• Phone: +254 720 680100
• Address: December Building, opposite Khetias Supermarket, next to Spoonzoom Hotel, Thika Town, Kenya

We are available 24/7 to assist you.

Thank you for choosing Mersons. We value your trust and are committed to protecting your privacy.